Contact Us

10031 E. Desert Cove Avenue
Scottsdale, Arizona 85260

P: (602) 314-4005
F: (480) 292-9668

Email Address

Frequently Asked Questions

What is the difference between an assisted living home and a nursing home?

Assisted living is the next best option for those who can no longer stay in their homes. While large assisted living communities exist, we provide personalized care in a single family-style home. Our residents feel like they are right at home while receiving special services including attentive, certified caregivers who assist with activities of daily living. It's quality care provided in a family atmosphere so your loved one can still maintain a level of independence, while enhancing his or her quality of life by living in a nurturing, safe environment.

Are pets allowed?

Visitation can be arranged for family pets or therapy dogs.

Can my loved one bring furniture?

Yes. Floor plans and dimensions can be viewed and downloaded HERE. We encourage your loved ones to bring furniture and personal items that are familiar to them.

Is there wheelchair access throughout the house?

Yes - Our home was specifically designed and built with safety and accessibility in mind from the minute you walk through the front door. From handrails in the hallways to roll-in showers in each private bath, we encourage our residents to maintain their independence and mobility.

How often can relatives and friends visit?

Relatives and friends are encouraged to visit often! We offer an open-door policy which gives you peace of mind that you can visit at any time. In an effort to keep daily activity disruptions to a minimum and out of respect for all residents of our home, we do encourage visits during reasonable daytime hours.

What sort of daily activities do you have?

Our staff designs events to encourage social, physical and mental stimulation. Such activities include storytelling, music therapy, art instruction, various daily exercises including group walks, Wii sporting games and crafts, just to name a few. Activities will change pending the likes and dislikes of our residents. Our library and activities room includes a computer with full internet access for surfing the Web, e-mails or just playing games, in addition to two convertible game tables for reading, card games or bumper pool. From time to time, we also invite outside entertainers to perform for our residents. We ensure that birthdays and holidays are observed with parties for all – and sometimes “Just Because”!

What type of training does the staff receive?

All employees must be state-certified according to state regulations and keep up with their requisite continuing education every year. They are CPR and first aid certified as well as fingerprinted and verified by the Department of Public Safety.

Is a caregiver awake at all hours of the night?

Yes. We maintain a 24 Hour / 7 Day per week awake staff.

What about doctor visits and medications?

As an added convenience, we have developed relationships with visiting in-home health care professionals and physicians. Medication prescriptions and refills can be delivered to The Retreat at Dessert Cove directly from a pharmacy.

Does Medicare, Medicaid, or long-term care insurance help pay for assisted living services?

At this time we do not accept Medicare or Medicaid. We do, however, accept private long-term care insurance.

How much will it cost to move in and reside in the home?

We determine cost based upon the level of required services needed by the resident. We begin by discussing your loved one’s needs to determine level of care, which services are necessary, and what options exist. All initial assessments are completed by an experienced RN.

What's included in the base monthly price?

An individual temperature controlled suite with private bath and flat panel television; expanded cable, internet; U.S. phone calls, three quality meals and snacks daily; assistance with activities of daily living such as bathing, grooming and dressing; daily housekeeping, weekly laundry and linen service; scheduled entertainment and outings as well as administration and management of medications.

What’s not included in the base price?

Medicines (these are usually provided by the residents' insurance plans), specialty supplies such as incontinent supplies, salon services and transportation (dependent on location)) and specialty outings.